cowlotclean.com: Frequently Asked Questions

Frequently Asked Questions

Order Status

Has my order shipped?

Click the "My Account" link at the top right hand side of our site to check your orders status.

How do I track my order?

Click the "My Account / Order Status" link at the top right hand side, visit the “Order History” section and click on the shipments tracking number next to your order number.

My order never arrived.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance at 417-310-0336.

An item is missing from my shipment.

My product is missing parts.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. Often, to save space, we will pack smaller items into the bigger items (aka animals in trailers). If you’ve thoroughly checked our package or your tracking status is “delivered,” please contact customer service for assistance.

When will my backorder arrive?

Backorders are out of our control, as far as they arrive. When they are received in our warehouse, we will ship them immediately and you will be notified. If you have more questions, please email <a href = "mailto: lisa@cowlotclean.com">lisa@cowlotclean.com</a>. <div style="background: #0000001f; width: 100%; height: 1px; transform: translateY(25px);"></div>

My Account

How do I create an account?

Click the “Sign In” link at the top right side of our site. At the bottom of the dropdown, tap on ”Register.” Then simply follow the prompts to complete setting up your account. <b>Your information is <i><u>never</u></i> sold to any other company</b> and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the “Sign In" link at the top right hand side of our site to edit your account information.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password.

Click the “Sign in" link at the top right hand side of our site and the click on “forgot password.”

I received the wrong product.

Oops! If you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?

Please see our Return Policy for complete details regarding returns.

I need a copy of my receipt/invoice.

Click the “Sign In" link at the top right hand side of our site to print invoices. You will also receive an order confirmation in your inbox when the order has been processed.

When will my order ship?

You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of placing the order during business days. <div style="background: #0000001f; width: 100%; height: 1px; transform: translateY(25px);"></div>

International Shipping

Do you ship to my country?

We currently ship within the United States and Canada.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note, we will not ship your order until we receive payment from you. <div style="background: #0000001f; width: 100%; height: 1px; transform: translateY(25px);"></div>

Guarantees

Low price guarantee.

Low price guarantee. It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. <div style="background: #0000001f; width: 100%; height: 1px; transform: translateY(25px);"></div>

Pricing & Billing

Do I have to pay sales tax?

You only have to pay sales tax if you are located in Oklahoma.

I have a question on my charges.

Click the “Sign In" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit appear on my account?

Your credit card will be charged within 24 hours prior to shipment of your item(s). <div style="background: #0000001f; width: 100%; height: 1px; transform: translateY(25px);"></div>

Buyer's Guide

How do I find a certain product?

To find the product(s) you're looking for, you may... <br/> (1) use the navigation menus on the top and bottom of our website. <br/> (2) Type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon?

After adding items to your cart, click the “shopping cart” at the top of the page. Once there, click in “edit cart.” This will take you to a new page where you can enter your coupon code. <div style="background: #0000001f; width: 100%; height: 1px; transform: translateY(25px);"></div>

Additional Support

How do I contact you?

Please click here for our company contact information.